Frequently Asked Questions


We have shared some common questions below. If you still need assistance, please contact us at support@boson.com or 877.333.3926.

Boson Practice Labs

Customer Service

We support the following browsers:

  • Microsoft Internet Explorer 7 - 10
  • Mozilla Firefox
  • Apple Safari
  • Opera
  • Google Chrome
Due to the technical differences between these browsers some do have known issues, for example Chrome has some problems with SSL connections generating a No data received, server sent no data error which requires a work-around to access the labs. Please see our technical documentation for more information.

Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary.

Technical

Your account has not been created yet, please contact your course provider and make sure that your account has been created. If so and you are still receiving this message please tell us the name of your course provider and details of your account we shall contact them.

Please log a call with us and we will investigate what is wrong with your account.

Please try pressing the connect button, the device might not have powered up fully resulting in this error, if you still receive this error ensure you are running the latest version of Java which can be downloaded at www.java.com. Alternatively you can try connecting using the HTML5 client.

Occasionally all the labs of a particular course may be busy or being upgraded. You can enter your email address to be alerted when a lab is free, or you can come back at a later time and try again.

If you are detected as inactive then you will be prompted to see if you still want to use the lab, you will have 5 minutes to respond to continue using the lab, if we do not get a response then you shall be logged out of the lab. If you are using the lab and will need to be absent from your computer, please use the ‘Out to lunch’ function, this will give you an hour and a half until you will be logged out of the lab.

Please ensure you read each step very carefully when carrying out tasks; remember the devices are real so changes you make may impact another task later so by not completing one task you may not be able to complete the next as there is a dependency. You should also refer back to your course content to ensure you understand that task that you are carrying out. If you feel there is an error in the content please let us know and we will rectify the issue if something is not correct.

We sometimes see this issue if you have connected to the lab using the new HTML5 client. To overcome this you can either:

  1. Use the java client and launch the devices in page.
  2. Use HTML 5 client and go to settings and chance the "launch MS device in separate window" to ON.